Terms and Conditions

This website is owned and operated by Erika Hansen. 

By viewing the pages of this website, purchasing Erika Hansen Jewellery or engaging in my services you acknowledge that you have read and accepted the following terms and conditions. 

Any reference to ‘I’, ‘me’, ‘my’, ‘our’, ‘us’ and ‘we’ refers to Erika Hansen. Any reference to ‘you’ or ‘your’ refers to Erika Hansen Design website visitors and customers.

Erika Hansen reserve’s the right to make amendments to the website, service’s or products, at any time, without notice or consequence. I take care to make sure the information on this website is current and correct however errors and omissions may occur. I do not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.

I may refuse service to any person or persons who I deem as having misused the service or products, used them in an illegal or prohibited manner or disobeyed the Terms and Conditions.

I do not accept liability for any damage or injury that may result from misuse of my jewellery. My jewellery is intended to be worn consciously and respectfully at all times. Some parts of the jewellery can be small and/or sharp (i.e. ear hooks) and thus are not suitable for children to play with! 

All products and services provided by Erika Hansen are supplied under the conditions of New Zealand Law. The Laws of sale and contract by any other country do not apply.

Orders

Pre-orders and custom orders are welcome but please allow four weeks plus shipping to your destination. If the item/s are in stock your order will be dispatched as soon as possible.

Payment

The online store uses Stripe as the secure payment gateway system. Stripe accepts Visa, Mastercard and American Express. For more information please visit Stripe. Payment must be made in full at the completion of checkout to confirm your order. With Stripe, customers can purchase a product or service without exposing credit card numbers to the merchant.

All prices are displayed and charged in New Zealand dollars NZD. Please use a reliable currency converter to check pricing in your own currency before placing your order. Remember that the actual amount charged will vary due to exchange rate fluctuations and any fees and charges determined by your credit card company, Stripe or other payment provider. Erika Hansen will not be responsible for any fees associated with this conversion. 

Customs & Duties

For all orders shipped to an address outside of New Zealand the customer will be responsible for all customs import duties and local sales tax charges. These charges vary in each country so please contact your local customs office for more information on what import duties or sales taxes may be imposed. Erika Hansen is not liable for any import related charges. Customs clearance procedures in the country of arrival may cause your order to be delayed. 

Shipping

I ship all New Zealand orders using the NZ Post Courier, non-signature option. This means your order is tracked but does not require a signature from the receiver.

I am unable to send orders to PO Box address.

You will find more info and courier charges listed under shipping in our FAQ.

International Orders

All orders shipped outside of New Zealand are sent New Zealand Post International Airmail. International orders are not tracked and are sent at the purchaser's own risk.

See shipping in our FAQ for more information and international shipping charges. 

Delivery Estimates

Items shipped to New Zealand addresses usually arrive the following day, plus a day for rural delivery. Orders shipped outside of New Zealand will normally take up to 10 business days.

These delivery estimates assume that there are no unforeseen events which may effect the delivery time. By placing an order, you agree not to hold Erika Hansen liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Addressing

If the delivery address provided by the customer is incorrect or insufficient Erika Hansen is not liable to refund or resend the product and the customer is responsible for correcting the delivery. 

Cancelation

Cancellations are accepted prior to dispatch and commencement of production. Custom jewellery commences as soon as possible when the order is placed. Once production is initiated your order can not be cancelled.

I reserve the right to cancel an order, for whatever reason and provide a full refund via your original method of payment.

Returns

Most items listed on our online store, except for earrings, special requests and customised designs, can be returned within 7 days of delivery as long as they are brand new, in saleable condition, unworn and undamaged with all original packaging. Customised designs include, but are not limited to, rings that have been made to size and any design that differs in any way from the product listing as displayed on the online store.

  • I do not accept returns for exchange or refund after 7 days of receiving your goods.

  • I do not accept returns of earrings due to health and hygiene regulations.

  • All returned goods must be sent to Erika Hansen. Contact me for the return address.

  • In the case of an exchange, you are responsible for return shipping charges and the delivery fees associated with the new order.

  • An exchange may require a production period of three to four weeks plus shipping time to your destination.

  • Shipping costs and credit card charges will not be refunded.

Erika Hansen reserves the right to refuse a return or exchange for any item sent back that does not meet the return criteria.

Refunds

Once your order has been returned, meeting the return criteria as listed above, your refund will be processed via your original payment format. Please note that your bank may require some time to process the transaction to your account.

Intellectual Property

My designs, images, photographs, illustrations, logos, texts or other intellectual property content on this website remains the property of Erika Hansen as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter my content in any way. To use or reproduce any of my designs, images, photographs, illustrations, logos or texts you must receive prior, written permission from me.

Privacy

I take care to protect your personal information however I cannot guarantee a 100% secure online system. The information you provide is at your own risk.